In-Band Quality Notification and QoE Personalization: How Providers Can Enhance User Experience

TeWi-Kolloquium

Friday, January 24,2025 | 02:00 p.m.(CET) | S.2.69 | Alpen-Adria Universität Klagenfurt

Dr. Sergey Gorinsky | IMDEA Networks Institute, Madrid |

Abstract: While ISPs (Internet service providers) strive to improve QoE (quality of experience) for end users, end-to-end traffic encryption by OTT (over-the-top) providers undermines independent inference of QoE by an ISP. Due to the economic and technological complexity of the modern Internet, ISP-side QoE inference based on OTT assistance or out-of-band signaling sees low adoption. This talk introduces IQN (in-band quality notification), a mechanism for signaling QoE impairments from an automated agent on the end-user device to the server-to-client ISP responsible for QoE-impairing congestion. Compatible with multi-ISP paths, asymmetric routing, and other Internet realities, IQN does not require OTT support and induces the OTT server to emit distinctive packet patterns that encode QoE information, enabling ISPs to infer QoE by monitoring these patterns in network traffic. We develop a prototype system, YouStall, which applies IQN signaling to ISP-side inference of YouTube stalls. Cloud-based experiments with YouStall on YouTube Live streams validate IQN’s feasibility and effectiveness, demonstrating its potential for accurate user-assisted ISP-side QoE inference from encrypted traffic in real Internet environments. The talk also presents iQoE (individualized QoE), a method that leverages user feedback to construct personalized QoE models through active learning and efficient sampling.

Bio: Sergey Gorinsky is a tenured Research Associate Professor at IMDEA Networks Institute in Madrid, Spain. He joined the institute in 2009 and leads the NetEcon (Network Economics) research group there. Dr. Gorinsky received his Ph.D. and M.S. degrees from the University of Texas at Austin, USA in 2003 and 1999 respectively and Engineer degree from Moscow Institute of Electronic Technology, Zelenograd, Russia in 1994. From 2003 to 2009, he served on the tenure-track faculty at Washington University in St. Louis, USA. In 2010-2014, Dr. Gorinsky was a Ramón y Cajal Fellow funded by the Spanish Government. Sergey Gorinsky graduated four Ph.D. students. The areas of his primary research interests are computer networking, distributed systems, and network economics. His work appeared at top conferences and journals such as SIGCOMM, CoNEXT, INFOCOM, Transactions on Networking, and Journal on Selected Areas in Communications. He served as a TPC chair of ICNP 2017 and other conferences, as well as a TPC member for a much broader conference population. Sergey Gorinsky contributed to conference organization in many roles, such as a general chair of SIGCOMM 2018 and ICNP 2020. He also served as an evaluator of research proposals and projects for the European Research Council (ERC StG), European Commission (Horizon 2020, FP7), COST Association, and numerous other funding agencies.

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