Abstract: In this talk I’ll discuss some ideas about the reasons, both technical and business-related why we care about Quality of Experience (QoE). I’ll present some results related to QoE-driven network and application-level management, and first steps into economically exploiting QoE models, in particular concerning Service Level Agreements, as well as some enablers for doing so.

Bio: Martín Varela received his PhD and MSc from the University of Rennes 1 (Rennes,France), in 2005 and 2002 respectively. He has been an ERCIM fellow, and spent time at SICS and VTT, where he is currently a Principal Scientist. His research interests lie in the QoE domain, with a particular focus on real-time QoE estimates for generic services and applications thereof. He is currently leading VTT’s work on QoE, and is a Finnish management committee member for COST Action IC1003 Qualinet. He has also served as Scientific Coordinator for the Celtic Plus QuEEN project. He is currently co-chair for the IEEE MMTC QoE Interest Group.